Privacy Policy

Light Plate Dinnerware Inc. (“Light Plate,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website or contact us in connection with our products and services. This Privacy Policy explains how we collect, use, and protect personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to personal information collected through our website at lightplate.ca and through our communications with customers and prospective customers.

1. Information We May Collect

We may collect personal information when you interact with us in the following ways:

• Submit a contact or inquiry form on our website
• Request wholesale pricing, product information, or product samples
• Contact us by email
• Communicate with us through social media platforms or advertising lead forms (such as Facebook or Instagram lead forms)

The personal information we may collect includes:

• Your name
• Business or company name
• Email address
• Phone number, if voluntarily provided
• Information about your business and packaging requirements

We collect only the personal information that is reasonably necessary to fulfill the purpose for which it was provided.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries and communications
• Provide pricing, product information, samples, and quotes
• Communicate with potential and existing customers about our products and services
• Process and manage business requests and orders
• Improve our website, services, and customer experience
• Comply with applicable legal requirements

We will not use your personal information for purposes other than those described in this policy without your consent, unless required or permitted by law.

3. We Do Not Sell Your Information

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. Your information is used solely to serve you as a potential or existing customer of Light Plate Dinnerware Inc.

4. Sharing with Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business. This may include providers that support:

• Website hosting and maintenance
• Contact and inquiry form processing
• Email and business communications
• Online advertising and lead generation
• Analytics and website performance monitoring

These service providers are given access to your information only as necessary to perform their functions and are expected to protect your information in a manner consistent with this policy. We do not authorize them to use your information for purposes other than those we have engaged them for.

5. Cookies, Analytics, and Advertising Technologies

Our website and advertising activities may use cookies and similar tracking technologies, including tools provided by third-party platforms such as Meta (Facebook and Instagram). These technologies may be used to:

• Understand how visitors interact with our website
• Measure the performance of our advertising campaigns
• Deliver relevant advertising to potential customers on social media platforms
• Analyze traffic patterns and improve our website experience

Information collected through these technologies may include device identifiers, browser type, pages visited, and interactions with our website or advertisements. This data is generally aggregated or pseudonymous and is used for analytical and advertising purposes only.

You may be able to control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on how Meta uses data, please refer to Meta’s privacy policy on their platform.

6. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When personal information is no longer needed, we will securely delete or anonymize it.

7. Security

We take reasonable steps to protect the personal information we hold from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Under applicable Canadian privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal or contractual obligations
• Withdraw consent for certain uses of your personal information, where applicable

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.